At Kit Art Leather, we prioritize your privacy and are committed to protecting it. This notice provides key information about how Kit Art Leather handles any personal data you share with us. For more detailed information on how we use your data and your rights regarding your data, please read our full Privacy Policy and Cookie Policy. For other information about our services, please refer to our Terms & Conditions and Shipping & Returns page.

If you need more information about how we collect, use, and store your personal data, you can contact us at any time by emailing service@kitart.com.

*Includes UK, Switzerland, Norway and Iceland

Please note that the information above represents business days from the day of dispatch. If you are purchasing a pre-order item, please review the shipping date of each product before placing your order. In the rare event a delay occurs due to our shipping partners, Kit Art Leather is not responsible for these delays.

Shipping Insurance & Protection

All orders are insured, ensuring that in the event of loss or damage during shipment, Kit Art Leather will arrange for a replacement to be sent to you.

Prepaid Duties & Taxes for Countries Listed Below:

For residents of the US, EU countries, UK, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, Iceland, Norway, Switzerland, Qatar, Kuwait, Bahrain, UAE, Saudi Arabia: if you live in any of these countries, you will not be charged any additional import duties or taxes. In the rare event that you are charged additional fees, please contact us at service@kitart.com and make sure to attach proof of the incurred costs.

Policy for Other Countries:

If you live outside the countries listed above, you may be required to pay import duties and taxes once your order arrives in your country. As these charges are subject to local customs policies, it is your responsibility to check and understand them. We advise consulting your local customs office or conducting your own research to ascertain these potential costs before placing your order.

In the rare event that an item is returned to Kit Art Leather due to inaction of the client, any refund issued will be subject to a non-refundable return shipping fee of 10% described below.

The first exchange is complimentary. To qualify for an exchange, the price of the new item must not be more than 35% lower than the price of the original item. We will refund the price difference if the original item was more expensive than the exchanged item, but you will be required to cover the difference if the exchanged item is more expensive than the original. If the price of the new item is more than 35% lower than that of the original item, the transaction will be treated as a return. Please note that only the first exchange is complimentary; any subsequent exchanges will be treated as returns. You can read our returns policy further below.

To exchange an item, it must be returned within 14 days from the date of delivery and must be unused, in perfect condition, and complete with the original product and shipping packaging. When returning a bag, please ensure the original stuffing, including the air pillows, is placed back inside to prevent damage during transit. Additionally, all included accessories that are part of the product, such as shoulder straps, luggage tags, money clips, and other components, must be placed in the same positions as they were originally shipped. All shipping and packaging conditions required for returns, including the use of the original shipping box or a 5-ply carton box, also apply to exchanges. This includes using the original shipping box for the prepaid courier service label. If the original box is no longer available, the customer must use a 5-ply (five layers) carton box and arrange shipping through a courier service of their choice. Failure to include the original stuffing may result in damage, and returns that arrive damaged due to improper packaging will not be eligible for a refund or exchange. Each item must be returned individually to ensure proper protection and maintain the condition of the product; combining multiple items into one package is not permitted, as it may compromise both the safety and appearance of the products, potentially causing permanent damage. If these conditions are not met, neither an exchange nor a return will be accepted, and the item will not be eligible for a refund or exchange. This ensures that all returned products are in a condition suitable for resale.

Personalized and Custom-Made Products

Due to the permanent nature of item personalization and the custom-made nature of certain products, such as the Classic and Premier belts, we are unable to offer exchanges or refunds for personalized or custom-made items.

Exchange an item

Contact us at service@kitart.com to initiate your exchange. Please include your order number in the message.