If you wish to return an item, you can do so within 14 days from the date of delivery. Please return the goods to the return address specified below.

Items must be returned unused, undamaged, and in perfect condition, complete with the original product and shipping packaging. When returning a bag, please ensure the original stuffing, including air pillows, is placed back inside to prevent damage during transit. Additionally, all included accessories that are part of the product, such as shoulder straps, luggage tags, money clips, and other components, must be placed in the same positions as they were originally shipped. Returns that arrive damaged due to improper packaging will not be eligible for a refund. Each item must be returned individually to ensure proper protection and maintain the condition of the product; combining multiple items into one package is not permitted, as it may compromise both the safety and appearance of the products, potentially causing permanent damage.

We recommend using our prepaid courier service return label, but please note that this service is available only if the item is returned in its original shipping box and packaging. If you use our prepaid label, a return shipping fee of 10% of the original cost of the returned items will be deducted from your refund, subject to a minimum fee of €50. This fee covers the costs associated with the return process, including shipping insurance, handling, inspection, reimporting, and restocking of items.

If the original shipping box is no longer available, you will need to arrange the return using a courier service of your choice, ensuring that a 5-ply (five layers) carton box is used to prevent damage during transit. If these conditions are not met, the return will not be accepted, and the item will not be eligible for a refund. This ensures that all returned products are in a condition suitable for resale.

If you choose to return an item using your own courier, ensure you use a recorded delivery service and keep your proof of postage. Although this method is permitted, it lacks the security of our prepaid service. We will not be liable for parcels lost or damaged in transit, and such returns will not be refunded.

After receiving return confirmation from Kit Art, the return must be shipped back within 7 days from the date of confirmation. Failure to do so will result in the return being declined, and any items shipped after this timeframe will not be refunded. Please ensure timely shipment to avoid losing eligibility for a refund. This ensures that the return process is completed in a timely manner, allowing us to process your refund promptly and maintain the quality of our products.

Personalized and Custom-Made Products

Due to the permanent nature of item personalization and the custom-made nature of certain products, such as the Classic and Premier belts, which are tailored to individual specifications, including the belt length provided by you, we are unable to offer exchanges or issue refunds for these items. Please ensure all personalization and customization details are correct before placing your order.

Damaged or Defective Items

If any item, including personalized items, arrives damaged or defective, please report it within 48 hours of delivery. We will make arrangements for a replacement. When returning such items, please ensure that the original stuffing (e.g., air pillows) is placed back inside the bag to avoid further damage during transit. If the original stuffing is not used, and the product is damaged as a result, we reserve the right not to issue a refund.

Refund Processing Time

After receiving and inspecting the returned items, refunds are typically processed within 10 business days and credited back to the original payment method. Please note, the time it takes for the refund to appear in your account may vary depending on your bank’s policies and the method of payment used.

Initiate a Return

Contact us at service@kitart.com to initiate your return. Please include your order number in the message.

Please note that our return address is:

Kit Art LeatheLeather, Tala 2,6, Hoa Hong, Phu Nhuan district, Ho Chi Minh city, Viet Nam.

KitArt products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, we offer a comprehensive one-year warranty against manufacturing faults.